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July 13, 2026 / By EquinoxAdmin

Privacy Policy

Privacy Policy

Last updated: 4 August 2026

1. Introduction

1.1. Equinox Atelier Pte Ltd (Registration Number 202608325E) (“Equinox Atelier”, “we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy.

 

1.2. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at https://equinoxatelier.com.sg/ (the “Website”) or engage with us in relation to our interior design and renovation services.

 

1.3. We handle personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”). Where you are located in the European Union or the United Kingdom, we also apply the relevant principles of the General Data Protection Regulation, as described in Section 12.

 

1.4. This Policy forms part of our Website Terms and Conditions.

2. What Personal Data We Collect

2.1. We may collect the following categories of personal data:

  • Identity data, such as your name and salutation.
  • Contact data, such as your email address, telephone number, and mailing or property address.
  • Enquiry data, such as the details of your project, budget range, preferences, and any information you choose to share with us.
  • Property data, such as photographs, floor plans, and measurements you provide for a design or renovation project.
  • Transaction data, such as billing details and records of services provided, where you engage us.
  • Technical data, such as your internet protocol address, browser type, and pages visited, collected automatically when you use the Website.

 

2.2. We do not intentionally collect sensitive personal data through the Website. Please do not send us such data unless we specifically request it for a defined purpose.

3. How We Collect Personal Data

3.1. We collect personal data:

  • Directly from you, when you complete an enquiry form, contact us, or engage our services.
  • Automatically, through cookies and similar technologies when you use the Website (see Section 9).
  • From third parties, such as referrals, contractors, or suppliers, where relevant to a project and where they are permitted to share it.

4. Purposes for Which We Use Personal Data

4.1. We collect, use and disclose your personal data for the following purposes:

  • To respond to your enquiries and provide information about our services.
  • To assess, prepare, and provide design, renovation, and project management services.
  • To manage our relationship with you, including quotations, agreements, invoicing, and correspondence.
  • To coordinate with contractors, suppliers, and other parties necessary to deliver a project.
  • To maintain a record of completed work, including photography, subject to your consent.
  • To improve our Website and services.
  • To send you marketing or updates about our services, where you have consented.
  • To comply with legal, regulatory, and accounting obligations.

 

4.2. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for a related purpose, or as permitted or required by law.

5. Consent

5.1. By providing your personal data to us, you consent to the collection, use and disclosure of that data in accordance with this Policy.

 

5.2. You may withdraw your consent at any time by contacting us (see Section 13). Withdrawal may mean we are unable to continue providing services to you.

 

5.3. Where the law requires a separate basis for processing, we rely on the grounds described in Section 12.

6. Disclosure of Personal Data

6.1. We may disclose your personal data to:

  • Contractors, tradespeople, suppliers, and consultants engaged to deliver your project.
  • Service providers who support our business, such as information technology, accounting, and marketing providers.
  • Professional advisers, such as lawyers and auditors.
  • Government or regulatory authorities, where required by law.
  • A successor entity, in the event of a business reorganisation, merger, or sale.

 

6.2. We require third parties to protect your personal data and to use it only for the purposes for which it was disclosed.

 

6.3. We do not sell your personal data.

7. Transfer of Personal Data Outside Singapore

7.1. Some of our service providers may be located outside Singapore, or may store data outside Singapore.

 

7.2. Where we transfer personal data overseas, we take steps to ensure the receiving party provides a standard of protection comparable to the PDPA, as required by law.

8. Protection and Retention

8.1. We put in place reasonable administrative, physical, and technical measures to protect your personal data against unauthorised access, use, disclosure, or loss.

 

8.2. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

8.3. We retain personal data only for as long as it is necessary for the purposes described in this Policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or anonymise it.

9. Cookies and Website Analytics

9.1. The Website uses cookies and similar technologies to function properly, remember your preferences, and understand how visitors use the site.

 

9.2. You can set your browser to refuse some or all cookies. If you do, some parts of the Website may not work as intended.

10. Accuracy of Personal Data

10.1. We rely on you to ensure that the personal data you provide is accurate, complete, and up to date. Please inform us of any changes.

11. Your Rights Under the Personal Data Protection Act

11.1. You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete personal data.
  • Withdraw your consent to our continued use of your personal data.

 

11.2. To make a request, please contact us (see Section 13). We may charge a reasonable fee for an access request, as permitted by law, and will respond within the time required by law.

12. Additional Rights for European Union and United Kingdom Visitors

12.1. Where the General Data Protection Regulation applies, our legal basis for processing your personal data will be one of the following:

  • Your consent.
  • The performance of a contract with you, or steps taken at your request before entering a contract.
  • Compliance with a legal obligation.
  • Our legitimate interests, provided these do not override your rights.

 

12.2. In addition to the rights in Section 11, you may have the right to erasure, restriction of processing, data portability, and to object to processing.

 

12.3. You also have the right to lodge a complaint with your local data protection supervisory authority.

13. Contact Us

13.1. If you have any questions about this Policy, or wish to make a request in relation to your personal data, please contact us at:

14. Third Party Links

14.1. The Website may contain links to third party sites. This Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review their policies before providing any personal data.

15. Changes to This Policy

15.1. We may update this Policy from time to time. The current version will always be posted on the Website with the “Last updated” date.

 

15.2. Your continued use of the Website or our services after any change constitutes acceptance of the revised Policy.